The
contact center market and it is poised to
grow by USD 5.99 billion during 2020-2024, progressing at a CAGR of almost 9%
during the forecast period. The report offers an up-to-date analysis regarding
the current market scenario, latest trends and drivers, and the overall market
environment.
Technavio suggests three forecast scenarios (optimistic, probable, and
pessimistic) considering the impact of COVID-19. Please Request Latest Free
Sample Report on COVID-19 Impact
The market is fragmented, and the degree of fragmentation will
accelerate during the forecast period. 8x8 Inc., ALE International, Aspect
Software Inc., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd.,
Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp.,
and NEC Corp. are some of the major market participants. The integration of IVR
into contact centers will offer immense growth opportunities. To make the most
of the opportunities, market vendors should focus more on the growth prospects
in the fast-growing segments, while maintaining their positions in the
slow-growing segments.
Integration of IVR into contact centers has been instrumental in driving
the growth of the market.
Contact Center Market 2020-2024: Segmentation
Contact Center Market is segmented as below:
·
Type
o
Voice-based
o
Text-based
o
Social Media-based
·
Geographic Landscape
o
APAC
o
North America
o
Europe
o
South America
o
MEA
·
Deployment
o
Cloud-based
o
On-premises
Contact Center Market 2020-2024: Scope
Technavio presents a detailed picture of the market by the way of study,
synthesis, and summation of data from multiple sources. Our contact center market report
covers the following areas:
·
Contact Center Market Size
·
Contact Center Market Trends
·
Contact Center Market Industry Analysis
This study identifies the integration of chatbots for better turnaround
times as one of the prime reasons driving the contact center market growth
during the next few years.
Contact Center Market 2020-2024: Vendor Analysis
We provide a detailed analysis of vendors operating in the contact center
market, including some of the vendors such as 8x8 Inc., ALE International,
Aspect Software Inc., Avaya Holdings Corp., Cisco Systems Inc., Enghouse
Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel
Networks Corp., and NEC Corp. Backed with competitive intelligence and
benchmarking, our research reports on the contact center market are designed to
provide entry support, customer profile and M&As as well as go-to-market
strategy support.
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