The global field service management
(FSM) software market to grow at a CAGR of more than
11% during the forecast period, according to their latest report.
The research study covers the present scenario and growth
prospects of the global FSM software market for
2016-2020. In this report, Technavio estimates the market size and forecast of
the global FSM software market across segments such as deployment model,
end-user, and geography.
The growth of the global FSM software market is driven by
factors such as the growing technological developments in the field of cloud,
analytics, and mobile technologies. This supports the integration of mobility
and cloud to FSM solutions. Integration of FSM solutions with technologies such
as mobile wireless, geographic information systems (GIS), and remote asset
monitoring are expected to further stimulate the growth of the market.
Technavio’s sample reports are free of charge and contain
multiple sections of the report including the market size and forecast,
drivers, challenges, trends, and more.
Technavio ICT analysts
highlight the following three factors that are contributing to the growth of
the global FSM software market:
·
Increased demand for SaaS-based FSM solutions
·
Increased need to control and reduce service cost
·
Increased need to drive workforce productivity
Increased demand for SaaS-based FSM solutions
With the rise of cloud computing in the global FSM market, many
enterprises are opting to host their software solutions off-site. For these
enterprises, switching to a cloud-based SaaS model eases the
burden on IT departments and allows external service providers to provide
support and maintenance to their users.
Ishmeet Kaur, a lead enterprise application research
analyst at Technavio, says, “Enterprises of all sizes are deploying
SaaS-based solutions as it is economical, can be accessed from anywhere and
provides all functionalities at the lowest total cost of ownership.”
Increased need to control and reduce service cost
One of the biggest threats faced by large enterprises in running
a business is controlling operating costs and overheads. The quality of
customer service has become an increasingly important criterion for enterprises
to differentiate themselves in the market. Therefore, large enterprises are
focusing excelling in delivering services and retaining customers.
“FSM solution helps enterprises to streamline their workflow
as it gives a real-time view into the work status of the employees in the
field, enabling the enterprises to allocate assets accordingly,” adds
Ishmeet.
Increased need to drive workforce productivity
With the constant pressure on enterprises to maintain profit
margins and gain a competitive advantage in the market, tracking of field
resources has become very critical. Enterprises are giving prominence to the
adoption of FSM solutions because it helps streamline business
processes and improve workforce productivity, without increasing the size of
the field-based workforce.
Field service management helps enterprises to
place the right person on the job to resolve the issues faster, boost employee
productivity, and customer satisfaction. FSM solutions systematically
prioritize and schedule work processes. In addition, it reduces the scheduling
lag, speeds up collaboration between processes, and thus increases workforce
productivity.
Top vendors:
·
Astea International
·
ClickSoftware
·
IFS
·
Oracle
·
SAP
·
ServiceMax
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