Want To Step Up Your Hosted Pbx Market in 2019? You Need To Read This First


The global hosted private branch exchange (PBX) market is expected to grow at a CAGR of 14.29% during the forecast period. Based on the solution, the global PBX market has been segmented into Virtual development and setup, network traffic management, virtual assistance and support, configuration and change management, and others. 


In 2018, the virtual development and setup segment dominated the global hosted PBX market, primarily led by growth in globalization and an increase in the adoption of cloud technologies across the IT, BFSI, education, healthcare, and retail sectors. The demand for virtual infrastructure services is rising, driven by an increase in the number of SMEs in developing economies, including China, India, Brazil, Indonesia, and Mexico, which would improve the demand for advanced solutions offered at a low cost. 

Vendors in the global hosted PBX market provide cloud, network, and PBX equipment infrastructure (virtually) to organizations across various end-user industries, which help them in managing calls among the organization and offering the advantage of system auto-upgrade. The end-user requires IP-supported phone and internet connection, rest is managed by the service provider. Hosted PBX reduces the cost of network infrastructure and other hardware required to build the in-house PBX system. Hence, the virtual development and setup segment of the global PBX market is expected to grow faster during the forecast period. 

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