The
global
hosted private branch exchange (PBX) market is expected to grow at a
CAGR of 14.29% during the forecast period. Based on the solution, the global
PBX market has been segmented into Virtual development and setup, network
traffic management, virtual assistance and support, configuration and change
management, and others.

In
2018, the virtual development and setup segment dominated the global hosted PBX
market, primarily led by growth in globalization and an increase in the
adoption of cloud technologies across the IT, BFSI, education, healthcare, and
retail sectors. The demand for virtual infrastructure services is rising,
driven by an increase in the number of SMEs in developing economies, including
China, India, Brazil, Indonesia, and Mexico, which would improve the demand for
advanced solutions offered at a low cost.
Vendors in the global hosted PBX
market provide cloud, network, and PBX equipment infrastructure (virtually) to
organizations across various end-user industries, which help them in managing
calls among the organization and offering the advantage of system auto-upgrade.
The end-user requires IP-supported phone and internet connection, rest is
managed by the service provider. Hosted PBX reduces the cost of network
infrastructure and other hardware required to build the in-house PBX system.
Hence, the virtual development and setup segment of the global PBX market is
expected to grow faster during the forecast period.
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